According to the National Retail Federation, retailers lost $816 billion in sales due to returns in 2022. With more people shopping online than ever (27% of the global population and 70% of the U.S. population), many of those returns come from ecommerce. And since Amazon is the reigning king of ecommerce platforms, effectively navigating their […]
Why a 3PL Is the Best Solution to Amazon Return Challenges Read More »
In a 2022 survey, Invesp found that 79% of consumers want free return shipping from retailers, and 67% look at the returns policy before making a purchase in the first place. The issue, of course, is that returns are expensive for retailers and ecommerce companies – both in the cost of shipping back to the
How to Solve the Biggest Returns Management Challenges Read More »
Peak season is upon us, bringing both the joy of a sales surge and the headache of fulfillment chaos. And if you’re a busy 3PL who’s been around the holiday sales block a time or two, you know the craziness doesn’t end on New Year’s Day. You still have post-holiday returns season to look forward
Avoiding the Pitfalls of Peak Season Returns Read More »
According to research firm Deloitte, returns accounted for $761 billion in lost sales in 2021. BBC Earth reported that 5 billion pounds of landfill waste comes from returned products. The lion’s share of returned products come from online shoppers. Insider Intelligence notes that while ecommerce accounts for only 15% of all retail sales in the
How to Improve the Environmental Footprint of Returns Read More »
Many businesses struggle to manage their returns efficiently. The reverse logistics process can eat up a lot of time and money (both from shipping costs and labor involved in processing returned inventory). Managing returns in-house might make sense for a smaller company without huge order volumes, or for giant businesses with their own established logistics
Why 3PLs Are the Missing Answer for Returns Management Read More »
