Easy returns stickier customers

How Offering Returns Means Stickier Customers for Retailers

According to Statista, 87% of consumers in the U.S. look for free returns when they’re shopping online – and Shopify reports that 78% of consumers are less likely to shop with a retailer again after a bad return experience.  Many (or even most) businesses see returns as a major expense and headache. But with customers […]

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