Whether you’re just considering adding returns management to your 3PL service menu or you’ve been handling returns for your customers and it’s getting a bit out of hand, optimizing your returns desk is a crucial step. You don’t want to be stuck with a pile of products in the corner of your warehouse, waiting for […]
What Does an Optimized 3PL Returns Desk Look Like? Read More »
According to Statista, 87% of consumers in the U.S. look for free returns when they’re shopping online – and Shopify reports that 78% of consumers are less likely to shop with a retailer again after a bad return experience. Many (or even most) businesses see returns as a major expense and headache. But with customers
How Offering Returns Means Stickier Customers for Retailers Read More »
In our last post, we discussed the reasons your 3PL should add returns management if you’re not already offering that service to your clients. From adding a new revenue stream to improving your client relationships, handling the returns process offers several benefits to your organization. But processing returns, especially for multiple clients with large product
Why Your 3PL Needs a Returns Management System Read More »
In a previous post, we discussed the top challenges merchants face when handling returns. Those include lack of infrastructure, inadequate tracking capability and a struggle to maintain a positive customer experience throughout the return process. As a 3PL, taking over your clients’ returns management solves all of those issues for them. But should you? Many
Why Your 3PL Should Include Returns Management Read More »
Out of every 100 eCommerce products sold, around 20-30 get returned, on average. Managing those returns efficiently – receiving, storing, inspecting, re-stocking or disposing – is a complex process. Especially if you have a large product line or deal with commonly-returned items like clothing and accessories. A good returns management system can reduce that complexity
The Impressive ROI of a Returns Management System Read More »
In a 2022 survey, Invesp found that 79% of consumers want free return shipping from retailers, and 67% look at the returns policy before making a purchase in the first place. The issue, of course, is that returns are expensive for retailers and ecommerce companies – both in the cost of shipping back to the
How to Solve the Biggest Returns Management Challenges Read More »
Peak season is upon us, bringing both the joy of a sales surge and the headache of fulfillment chaos. And if you’re a busy 3PL who’s been around the holiday sales block a time or two, you know the craziness doesn’t end on New Year’s Day. You still have post-holiday returns season to look forward
Avoiding the Pitfalls of Peak Season Returns Read More »
